Terms & conditions
HALOSOUND™
DJ & ENTERTAINMENT SERVICES
TERMS & CONDITIONS
Last updated: 16 February 2026
These Terms & Conditions ("Terms") apply to all bookings and services provided by HaloSound™ ("HaloSound", "we", "us" or "our").
The person making the booking is referred to as "the Customer", "you" or "your".
By making a booking with HaloSound™, you confirm that you have read, understood and accepted these Terms.
1. BOOKING
1.1
A booking request does not constitute a confirmed booking until HaloSound™ has accepted the booking and any required booking payment has been received.
1.2
Once a booking has been confirmed, HaloSound™ will reserve the agreed date and time for the Customer.
1.3
The Customer is responsible for providing accurate information when making a booking, including:
Full name and contact detailsEvent dateEvent location and venueEvent start and finish timeType of eventAny specific entertainment requirementsAny venue restrictions or requirements known to the Customer
1.4
The Customer must notify HaloSound™ as soon as possible if any booking information changes.
1.5
HaloSound™ reserves the right to decline a booking where there are reasonable concerns regarding safety, legality, venue restrictions, availability or the ability to provide the requested service.
2. BOOKING PRICE
2.1
The price of the booking will be confirmed to the Customer before the booking is accepted.
2.2
The agreed price applies to the services and equipment specifically included within the booking.
2.3
Additional services, equipment, performance time or other requirements requested after the booking has been confirmed may incur additional charges.
2.4
No additional charge will be made without the Customer being informed where reasonably possible.
2.5
All prices quoted by HaloSound™ are subject to any applicable legal requirements concerning taxes or other charges.
3. PAYMENT
3.1
Any booking payment, deposit or other payment required to secure the booking will be stated at the time of booking.
3.2
Where a remaining balance is due, the payment deadline will be communicated to the Customer.
3.3
The Customer is responsible for ensuring that payments are made by the agreed deadline.
3.4
If a required payment is not received by the agreed deadline, HaloSound™ may contact the Customer to arrange payment.
3.5
Where a booking remains unpaid and HaloSound™ has reasonable grounds to believe the booking will not proceed, HaloSound™ may cancel the booking subject to the Customer's legal rights.
4. CANCELLATION BY THE CUSTOMER
4.1
The Customer may request cancellation of their booking by contacting HaloSound™.
4.2
A cancellation fee of £15 to £30 may apply.
4.3
The applicable cancellation fee will depend on the booking, package and reasonable administration or other costs incurred by HaloSound™.
4.4
The cancellation fee is intended to cover reasonable costs associated with cancelling and administering the booking and is not intended to be a penalty.
4.5
Where the Customer has paid an amount greater than the applicable cancellation fee, any amount due to be refunded will be returned to the Customer.
4.6
Where HaloSound™ is able to re-book the cancelled date, this may be taken into consideration when determining the amount retained or refunded.
4.7
HaloSound™ will take reasonable steps to minimise any loss resulting from a cancellation.
4.8
Nothing in these Terms removes or restricts any statutory cancellation, refund or other rights the Customer may have under applicable consumer law.
5. CANCELLATION BY HALOSOUND™
5.1
HaloSound™ will make reasonable efforts to fulfil all confirmed bookings.
5.2
HaloSound™ may cancel a booking where circumstances outside our reasonable control prevent us from providing the agreed service.
5.3
Such circumstances may include, but are not limited to:
Serious illnessAccidentEmergencySerious equipment failureVenue closureFireFloodingSevere weatherMajor transport disruptionPower failureGovernment restrictionsOther circumstances beyond our reasonable control
5.4
Where HaloSound™ cancels a booking and cannot provide the agreed service, we will discuss the available options with the Customer and, where appropriate, refund payments relating to services that cannot be provided.
5.5
Where reasonably possible, HaloSound™ may attempt to arrange a suitable replacement DJ or alternative service.
6. CHANGING A BOOKING
6.1
The Customer may request to change the date, venue or other details of a booking.
6.2
Any requested change is subject to availability.
6.3
A change is not confirmed until HaloSound™ has confirmed the change.
6.4
If a requested alternative date is unavailable, the Customer may continue with the original booking or cancel in accordance with these Terms.
6.5
Additional costs caused by a requested change may apply where such costs are reasonably incurred.
7. PERFORMANCE TIMES
7.1
HaloSound™ will provide the service during the agreed performance period stated on the booking confirmation.
7.2
The Customer must ensure that HaloSound™ has reasonable access to the venue before the performance start time for setup.
7.3
If access to the venue is delayed, this may reduce the time available for setup.
7.4
HaloSound™ is not required to extend the performance to compensate for delays caused by the Customer, venue or guests.
7.5
Additional performance time may be available subject to DJ availability and may incur an additional charge.
8. SETUP AND PACK-DOWN
8.1
HaloSound™ will determine the setup and pack-down time reasonably required for the equipment and service booked.
8.2
The Customer must ensure suitable access to the venue for the delivery, setup and removal of equipment.
8.3
The Customer must notify HaloSound™ in advance of any access restrictions, stairs, lifts, loading restrictions or other circumstances that may affect setup.
8.4
HaloSound™ will take reasonable care when transporting and setting up equipment.
9. DISTANCE AND TRAVEL
9.1
HaloSound™ does not charge customers based solely on the distance to their venue.
9.2
The agreed booking price applies regardless of the distance travelled, unless an additional cost has specifically been agreed with the Customer before the booking.
9.3
Exceptional expenses such as accommodation, ferry charges, tolls or unavoidable parking charges may be discussed separately where applicable.
10. VENUE RESPONSIBILITIES
10.1
The Customer is responsible for ensuring that the venue permits the entertainment services being provided.
10.2
The Customer must inform HaloSound™ of any venue rules or restrictions that could affect the service.
10.3
These may include restrictions concerning:
Music volumeFinishing timesLightingSmoke or haze effectsEquipment placementElectrical equipmentAccessParkingNoise restrictions
10.4
HaloSound™ will make reasonable efforts to comply with reasonable venue requirements that have been communicated to us.
10.5
HaloSound™ cannot be held responsible for restrictions imposed by a venue that prevent or reduce the agreed service.
11. ELECTRICITY AND POWER
11.1
The Customer or venue must provide suitable electrical power where required.
11.2
HaloSound™ may refuse to use an electrical supply that we reasonably believe is unsafe.
11.3
HaloSound™ is not responsible for venue electrical faults or power failures outside our reasonable control.
11.4
If a power failure prevents the service from continuing, HaloSound™ will take reasonable steps to restore or continue the service where safe and practical.
12. EQUIPMENT
12.1
All equipment supplied by HaloSound™ remains the property of HaloSound™ or its relevant owner.
12.2
Equipment may include, but is not limited to:
DJ equipmentSpeakersSubwoofersMicrophonesLightingDJ controllersMixersKaraoke equipmentStandsCablesComputers and associated equipment
12.3
HaloSound™ may substitute equipment with equipment of a similar or equivalent specification where reasonably necessary.
12.4
Customers and guests must not move, unplug, operate, alter or interfere with equipment without permission.
13. DAMAGE TO EQUIPMENT
13.1
The Customer is responsible for taking reasonable care of HaloSound™ equipment during the event.
13.2
Where equipment is damaged through deliberate, reckless or negligent actions by the Customer or their guests, the Customer may be responsible for reasonable repair or replacement costs.
13.3
HaloSound™ will consider the circumstances of the damage before seeking payment.
13.4
Normal wear and tear and faults not caused by the Customer or guests will not be charged to the Customer.
14. FOOD AND DRINK
14.1
Food and drinks must not be placed on or immediately next to HaloSound™ equipment.
14.2
Guests must not throw, pour or spill liquids towards equipment.
14.3
HaloSound™ may restrict access around equipment where necessary to protect it.
14.4
Damage caused by liquid or other substances due to the actions of the Customer or guests may result in reasonable repair or replacement costs.
15. CUSTOMER AND GUEST CONDUCT
15.1
Customers and guests are expected to treat HaloSound™ staff respectfully.
15.2
HaloSound™ does not tolerate:
ViolenceThreatsHarassmentAbuseIntimidationDeliberate equipment interferenceDeliberate damageOther behaviour creating a serious safety risk
15.3
Where necessary for safety, HaloSound™ may stop the performance or leave the venue.
15.4
Where the service is stopped because of serious misconduct by the Customer or their guests, the Customer may not be entitled to a refund for the affected part of the service, subject to applicable law.
16. SAFETY
16.1
HaloSound™ will take reasonable steps to operate its equipment safely.
16.2
Customers and guests must not climb on, sit on, move or interfere with equipment.
16.3
HaloSound™ may move equipment or stop using equipment where we reasonably believe there is a risk of damage or injury.
16.4
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.
17. MUSIC AND REQUESTS
17.1
HaloSound™ will make reasonable efforts to accommodate customer music requests.
17.2
Music requests are subject to availability and suitability for the event.
17.3
The DJ retains reasonable discretion over music selection to maintain an appropriate atmosphere.
17.4
The Customer may provide a playlist, requested songs or "do not play" list before the event.
17.5
HaloSound™ cannot guarantee that every requested song will be available.
18. KARAOKE SERVICES
18.1
Where karaoke is included in a booking, HaloSound™ will provide the agreed karaoke equipment and service.
18.2
Karaoke microphones and equipment must be treated with reasonable care.
18.3
HaloSound™ may manage the karaoke queue to ensure the event runs fairly and smoothly.
18.4
Song availability may vary.
18.5
HaloSound™ may refuse inappropriate song requests where reasonably necessary due to the age of the audience, venue requirements or nature of the event.
19. CHILDREN AND YOUNG PEOPLE
19.1
HaloSound™ provides entertainment services and is not automatically responsible for supervising children or young people attending an event.
19.2
The Customer and/or event organiser remains responsible for appropriate supervision unless a separate supervision service has been agreed in writing.
19.3
Children and young people must not be permitted to interfere with DJ, lighting, electrical or other equipment.
20. OUTDOOR EVENTS
20.1
Outdoor events must provide suitable protection for HaloSound™ equipment.
20.2
Equipment must be protected from rain and other conditions that could cause damage or create a safety risk.
20.3
HaloSound™ may stop or refuse to operate equipment where weather conditions create a reasonable risk to people or equipment.
20.4
The Customer is responsible for providing a suitable covered performance area where required.
21. EQUIPMENT FAILURE
21.1
HaloSound™ will take reasonable steps to check and prepare equipment before an event.
21.2
If equipment fails, HaloSound™ will make reasonable efforts to repair, replace or work around the problem.
21.3
Where suitable replacement equipment is available, HaloSound™ may substitute the affected equipment.
21.4
HaloSound™ cannot guarantee uninterrupted operation where a failure results from circumstances outside our reasonable control.
22. ILLNESS AND EMERGENCIES
22.1
If the booked DJ becomes seriously ill or is unable to attend because of an emergency, HaloSound™ will make reasonable efforts to arrange a suitable replacement where possible.
22.2
If a replacement cannot reasonably be arranged, HaloSound™ will notify the Customer as soon as reasonably possible.
22.3
Any refund or alternative arrangement will be handled fairly and in accordance with applicable law.
23. CIRCUMSTANCES OUTSIDE OUR CONTROL
23.1
HaloSound™ will not be responsible for failure or delay caused by circumstances that could not reasonably have been prevented or controlled.
23.2
This may include serious illness, accidents, extreme weather, flooding, fire, major transport disruption, venue closure, power failure, government restrictions, public emergencies or similar circumstances.
23.3
HaloSound™ will make reasonable efforts to notify the Customer and minimise disruption.
24. PHOTOGRAPHY AND VIDEO
24.1
HaloSound™ may photograph or record its equipment, setup or performance for business and promotional purposes.
24.2
HaloSound™ will take reasonable care when capturing promotional material at events.
24.3
Where identifiable individuals are intended to be prominently featured in promotional material, appropriate permission will be obtained where required.
24.4
A Customer may contact HaloSound™ to request that identifiable images of them are not used for promotional purposes.
25. MUSIC LICENSING AND VENUE LICENCES
25.1
The Customer and/or venue is responsible for ensuring that any licences or permissions required for the event are in place where applicable.
25.2
Music licensing requirements can vary depending on the venue and type of event.
25.3
The Customer should confirm licensing requirements with the venue where necessary.
25.4
HaloSound™ will provide reasonable cooperation where information relating to the entertainment service is required.
26. CUSTOMER INFORMATION AND PRIVACY
26.1
HaloSound™ may collect and use information provided by the Customer for purposes including:
Processing bookingsCommunicating with the CustomerProviding the booked serviceProcessing paymentsManaging enquiriesDealing with complaints
26.2
HaloSound™ will handle personal information in accordance with applicable UK data protection legislation.
26.3
Customer information will not be sold to third parties.
27. LIABILITY
27.1
HaloSound™ will provide its services with reasonable care and skill.
27.2
Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded.
27.3
HaloSound™ is not responsible for loss caused by incorrect information supplied by the Customer, venue restrictions, guest behaviour, venue failures, power failures or other circumstances outside HaloSound™'s reasonable control.
27.4
HaloSound™ is not responsible for indirect or consequential losses where such liability can legally be excluded.
27.5
The Customer's statutory rights are not affected by these Terms.
28. COMPLAINTS
28.1
HaloSound™ aims to resolve complaints fairly and professionally.
28.2
Any complaint should be raised with HaloSound™ as soon as reasonably possible.
28.3
Where possible, complaints should be made in writing and include the booking details and nature of the complaint.
28.4
HaloSound™ will consider the complaint and respond within a reasonable period.
28.5
Nothing in this complaints procedure prevents the Customer from exercising any legal rights available to them.
29. CHANGES TO THESE TERMS
29.1
HaloSound™ may update these Terms from time to time.
29.2
The Terms applicable to a booking will normally be the version provided or agreed when the booking is confirmed.
29.3
Changes made after a booking has been confirmed will not normally affect that booking unless required by law or agreed with the Customer.
30. CONSUMER RIGHTS
30.1
Nothing in these Terms is intended to remove or restrict any rights the Customer has under applicable UK consumer law.
30.2
If any provision of these Terms is found to be unenforceable or unlawful, the remaining provisions will continue to apply to the extent permitted by law.
30.3
Where these Terms conflict with a mandatory legal right, the applicable legal right will take precedence.
31. GOVERNING LAW
31.1
These Terms are governed by the laws of England and Wales, unless applicable law requires otherwise.
31.2
HaloSound™ and the Customer will attempt to resolve any dispute through communication before commencing formal proceedings where reasonably possible.
31.3
This does not prevent either party from exercising any legal rights available to them.
32. ACCEPTANCE
32.1
By confirming a booking with HaloSound™, the Customer confirms that they have had an opportunity to read these Terms & Conditions.
32.2
The Customer agrees to these Terms in relation to the services booked.
32.3
These Terms should be read together with the Customer's booking confirmation, quotation and any additional written terms specifically agreed between HaloSound™ and the Customer.
HALOSOUND™
DJ & Entertainment Services
Business: HaloSound™
Website: halosound.uk
Email: halosound4680@outlook.com
These Terms & Conditions were last updated: 16 February 2026
CUSTOMER ACKNOWLEDGEMENT
By confirming a booking with HaloSound™, the Customer acknowledges that they have read and accepted the HaloSound™ Terms & Conditions applicable to their booking.